When someone comes to you to rant about an issue that may seem ‘insignificant’ to you, hear them out. And never tell them how other people have it worse and/or quote instances from your own life of issues that seem ‘bigger’ to you, completely disregarding their problem thus. For at times, all that people need is a person willing to listen to them, however little sense they make and simply be, if not anything else. And doing something of that sort does not just drive them further in their problem but also adds on a sense of insecurity and inferiority; and a guilt in them for having approached someone for an issue so ‘wee’, resulting into something as drastic as them never breaking out of their own shell and opening up again.
Doesn’t harm lending someone an ear for a while, does it?